JD-Associate/ Senior Associate

We are looking for an experienced associate/senior associate to join the team and be accountable for the delivery of a highly professional candidate experience from first day through to assignment completion and offboarding.

• Accountable for ensuring that the Week 1 and following monthly calls are managed professionally with the workers and any issues or leads are resolved or passed to the appropriate individual for follow though.
• Accountable for managing and resolving all payroll queries.
• Accountable for providing the service to reset passwords for appropriate technology and any candidate log in issues.
• Accountable for ensuring that all contract renewals are executed in a timely manner in advance of the worker completion date – this may involve report running for extensions, contacting the worker to discuss contract extension conversation and liaising with RP over extension.
• Responsible for ensuring that all candidates finishing assignments are recycled back to Sourcing or Recruitment Partners and all details updated in the Talent Pool/VMS system.
• Responsible for ensuring that all candidate queries are handled professionally and resolved and where appropriate, cascading to the relevant department.
• Responsible for conducting exit interviews where appropriate.
• Responsible for managing escalations within a timely manner relating to workers and contractors from internal departments and ensuring resolution.
• Responsible for liaising with appropriate stakeholders for queries relating to vendors or internal Hays specialisms and ensuring resolution in a professional and timely manner.
• Responsible for ensuring that all client referrals are managed professionally from initial engagement through to assignment completion.

• Self-motivated to set and prioritise work schedule and manage time effectively.
• Thinks ahead and pre-empts potential problems.
• Good professional communication skills; written and verbal.
• Accurate data entry.
• Ability to follow processes and meet SLAs and deadlines.
• Ability to work in a pressurised environment.
• Highly flexible approach to react to changes within the business, quick to identify which tasks are priorities.
• Experience of chasing information in a confident professional manner.
• Experience of working in a service environment desirable.
• Use of Word, Excel and outlook.
• Able to build and maintain positive and open working relationships with colleagues.
• Works effectively with the Team Leader/Senior Management team to understand current objectives and to provide solution.

• Able to work across multiple time zones; shift work will be required.
• Fluency in written and verbal English (French language desirable, but not required).
• Experience with Bullhorn products desirable.