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JD-Associate/ Senior Associate
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JD - Associate/senior associate
Job Description: Associate / Senior Associate
Overview
We are looking for an experienced associate/senior associate to join the team and be accountable for the delivery of a highly professional candidate experience from first day through to assignment completion and offboarding.
Key Accountabilities
Accountable for ensuring that the Week 1 and following monthly calls are managed professionally with the workers and any issues or leads are resolved or passed to the appropriate individual for follow though.
Accountable for managing and resolving all payroll queries.
Accountable for providing the service to reset passwords for appropriate technology and any candidate log in issues.
Accountable for ensuring that all contract renewals are executed in a timely manner in advance of the worker completion date – this may involve report running for extensions, contacting the worker to discuss contract extension conversation and liaising with RP over extension.
Responsible for ensuring that all candidates finishing assignments are recycled back to Sourcing or Recruitment Partners and all details updated in the Talent Pool/VMS system.
Responsible for ensuring that all candidate queries are handled professionally and resolved and where appropriate, cascading to the relevant department.
Responsible for conducting exit interviews where appropriate.
Responsible for managing escalations within a timely manner relating to workers and contractors from internal departments and ensuring resolution.
Responsible for liaising with appropriate stakeholders for queries relating to vendors or internal Hays specialisms and ensuring resolution in a professional and timely manner.
Responsible for ensuring that all client referrals are managed professionally from initial engagement through to assignment completion.
Skills & Experience
Self-motivated to set and prioritise work schedule and manage time effectively.
Thinks ahead and pre-empts potential problems.
Good professional communication skills; written and verbal.
Accurate data entry.
Ability to follow processes and meet SLAs and deadlines.
Ability to work in a pressurised environment.
Highly flexible approach to react to changes within the business, quick to identify which tasks are priorities.
Experience of chasing information in a confident professional manner.
Experience of working in a service environment desirable.
Use of Word, Excel and outlook.
Able to build and maintain positive and open working relationships with colleagues.
Works effectively with the Team Leader/Senior Management team to understand current objectives and to provide solution.
Situational requirements
Able to work across multiple time zones; shift work will be required.
Fluency in written and verbal English (French language desirable, but not required).
Underpinning our purpose is our core value that we must always strive to do the right thing. This enhances and protects our reputation and builds trust with all our many stakeholders. As part of our brand relaunch in FY22 we updated our values as:
Build Partnership
Partnerships power what we can achieve. We take the time to listen and understand people’s needs and aspirations so that we can meet them. Collaboration and inclusivity are at the heart of our approach, creating solutions together, learning from each other and sharing our knowledge and experience. That’s what supports strong relationships and enables shared success.
Think beyond
Our knowledge and ambition is what drives us forward. We challenge ourselves and our customers because we bring open, inquisitive minds that consider every angle and aren’t held back by “that’s the way we’ve always done it”. We see the big picture today while we build a long-term perspective of tomorrow that anticipates change and enables us to be confident and agile with our advice. That’s what makes us experts.
Do the right thing
We always act in the best interests of our candidates, our clients, our communities and each other. There is always more than one solution and we want to find the right one every time, because every person and situation is different.
We stand by our commitments, we keep our promises, and we treat everyone with the respect they deserve. That’s what earns trust.
We know our people want to do interesting and meaningful work, increasingly in an that is purpose-led. This is demonstrated in the work we have done to build our social Purpose through our commitment to DEI Net Zero and our global volunteering and fundraising programme, ‘Helping for your tomorrow’.
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