120203_HBS_OPs_SSC_Billing HCA_Job Description_Associate & Sr. Associate_V1.0

Key Accountabilities

Role title: Billing HTS - SME Reports to: Billing HTS - Team Leader
Business unit/Specialist area Shared Service Centre / HTS Financial Operations Job Match/Evaluation: 7 C
Role Purpose: Responsible for the timely invoicing and management of each accounts specific contract requirements for large blue chip and major clients. SME is expected to have knowledge of all the clients Specialist billing has 130 clients with an annual turnover of £700 million, each team member will be assigned to one or more contract.
Key Accountabilities Key Activities/ Decision Areas
  • Manipulate data and generate accurate and timely invoicing and reports.
  • Production of reports
  • Transmission of electronic invoices
  • Being conversant with client contracts and ensuring all contracted billing requirements are accurately met
  • Management of unbilled items to ensure the accuracy of figures before they are posted to the sales ledger
  • Liaising with other internal departments (Payroll, Accounts payable, Accounts receivable, Financial & Management Accounts) and branch offices for the resolution of queries
  • Required to support & liaise with the UK-based HCA billing workflow and front office HCA support personnel on client sites teams
  • Accounts receivable reconciliation to ensure accurate billing
  • To be actively involved in the review and reconciliation of client accounts, ensuring procedures are adhered to and queries resolved in a timely manner
  • Liaising with credit control to resolve any unbilled items which may result in aged debt
  • Managing relationships with suppliers and ensuring that supplier details are accurately maintained within the accounting system
  • On completion of the client invoice generate an OA paid when paid report and reconcile to the client invoice, any issues should be investigated & resolved
  • Ensuring any supplier queries are dealt with in a timely manner, issues that cannot be resolved must be escalated to Team leader
  • Ensuring OST release assignments in workflow in order that authorised time sheets for OA workers can be processed in PeopleSoft
  • Ensure all activities are aligned to the Finance Vision statements i.e. operate a world class finance function within centres of excellence and provide first class customer service.
  • Make suggestions for improvements in Billing HTS team
  • Respond to recommendations for improvement from Billing HTS Manager and Team Leader, and from Performance Improvement team, and Liaise with Billing
LIAISON Provide support across all of the teams within the SSC, supporting other SSC teams to improve their processes and performance HTS Team UK to resolve issues
6. TARGETS, KPI’s, SLA’s Follow and aim to exceed targets and KPI’s for AR Helpdesk Ensure awareness and understanding of dashboards/KPI/SLA performance and the performance of the Billing HTS team as well as the individual performance against them. Escalate issues where required
Key Dimensions
Financial Scope (limits/mandates etc) People Responsibility (customers/staff etc)

Knowledge, skills, qualifications and experience:

  • Graduate, preferably Finance
  • Relevant experience of 1-3 years
  • Experience in Accounting/Billing/Data Administration
  • Intermediate Excel skills (Ability to demonstrate competent working knowledge of Excel calculations, Pivot tables, VLookups, IF functions, Concatenation etc.)
  • Highly organised with keen attention to detail
  • Clear and assertive communication skills – good written and spoken English
  • Ability to work under pressure/time constraints and meet deadlines
  • Flexibility and willingness to work as a team member
  • Self motivated, accurate, and a good team player
  • Understanding of transactional processes
  • Influencing skills
  • Attention to detail
  • Reconciliation skills
  • Understanding of financial data and it’s implications

Success Criteria:

  • Speed and level of ability to manipulate data
  • Quality of schedules produced and accuracy of work
  • Meeting deadlines
  • Input relating to the development of systems used to produce reports
  • Competencies:

    • Drive - Demonstrates high levels of energy and persistence to achieve results
    • Communication & impact on others - Builds engagement through active communication
    • Collaboration - Encourages Cooperation, networking and shared learning across our stakeholders
    • Delivery - Focuses on delivering results reliably, efficiently and effectively

    Next step

    Apply via email:
    To apply for the position above, please forward your CV to recruitmentindia@hays.com or hbs.hr@hays.com and our HR SPOC will connect with you.