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Please note Hays will never ask a candidate for any form of direct payment and all email correspondence from a Hays consultant will be sent from the official Hays domain id. If you are seeking a job opportunity, please visit the company website www.haysplc.com or hbs.hays.in
Hays Business Solutions (HBS) is the shared service for Hays Plc. This role sits in the Finance Support Services (FSS) division of HBS, providing centralised function and process support for the Hays Plc business.
Purpose of position
Responsible to manage the accounts receivable books, ensure follow-up on aged debt items to reduce outstanding invoices and resolving the disputed queries.
Embodies our company values and behaviours. Demonstrates curiosity, a willingness to learn and continually improve in pursuit of delivery excellent customer service.
Operational management
Duties include processing and generating reminder letters and monthly statement.
Daily review of assigned portfolio and follow-up on invoices falling outside payment terms.
Investigate and share findings of the disputed invoices and sending to the relevant department.
keeping the aged debt at minimum for the given portfolio.
Maintaining the issue log for the disputed cases.
Chasing the customer for missing remittances and sharing with cash application team for the payment allocation.
Candidate requirements
Behavioural competencies
Embody our values to Build partnerships, Think Beyond and Do the right thing.
Focus on the customer and deliver high quality results reliably, efficiently and effectively.
Be curious, identify opportunities to improve (both self and within your area of expertise).
Be a team player and ensure positive interactions with colleagues and customers.
Self-initiate and be performance driven.
Seek and take accountability
Technical competencies
Self- motivated professional who is well organised, has attention to detail and an ability to prioritise complex workloads.
Technical expertise on accounts receivables, billing process and cash allocation.
Proficiency in excel (lookups, pivot table, conditional formatting etc.
Awareness on Enterprise Resource Planning (ERPs).
Self-initiate and be performance driven.
Seek and take accountability
Specific job experience
Finance Graduate with relevant expertise in credit control with minimum 1 to 3 years.
Proven experience of proactively managing credit control cycle and building strong relationships with other departments.
Situational requirements
Able to work across multiple time zones; shift work will be required.
Fluency in written and verbal English; Spanish desirable.
Experience with Navision and/or Great Plains desirable.
Our vision is to be the global leader in recruitment and workforce solutions. We achieve this by truly understanding the needs of our candidates and clients, locally and globally, partnering with them to create positive impact. We want every colleague at Hays to feel connected to our business and empowered by the way we work together. Our valued behaviours guide how we behave every day, how we serve our customers, and how we contribute to the communities we’re part of. Our new Valued Behaviours are:
Own the Outcomes
We strive for performance, see things through, and always act with integrity. We are clear on our vision for the future, believe in transparency and setting clear expectations for one another so we can perform at our best. It’s not about working for work’s sake; it’s about making our efforts count. We are trusted to do what we say we will do. And we always act with good intent, treating everyone with respect and working to the highest ethical standards.
Champion the Customer
We proactively partner with our customers to build better, profitable solutions. We have a customer centric mindset where every colleague, regardless of role or location, is connected and focused on ensuring they deliver for their customer, whether that is an internal customer, a client or a candidate. We are outward-looking so we spot opportunities and anticipate change so we can deliver the best expert service.
Be Better Together
We support, celebrate and share with each other to create stronger outcomes for all. We have a strong sense of community and fun, underpinned by a focus on inclusivity, collaboration and co-creation. When we win, we win together. We create the space for people to be their authentic selves and for everyone to have a voice, so we arrive at the best solutions. When we lift each other up, we all succeed.
Be Bold and Curious
We’re ambitious, push outside our comfort zone and experiment. We are flexible and open-minded. We experiment, fail-fast, learn and grow. It’s about being prepared to innovate and take calculated risks. At the heart of this is knowing we may not always get it right, but how we learn, adapt and improve is key to our continued success.
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