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Please note Hays will never ask a candidate for any form of direct payment and all email correspondence from a Hays consultant will be sent from the official Hays domain id. If you are seeking a job opportunity, please visit the company website www.haysplc.com or hbs.hays.in
Hays Business Solutions (HBS) is the shared service for Hays Plc. This role sits in the Finance Support Services (FSS) division of HBS, providing centralised function and process support for the Hays Plc business.
Purpose of position
Responsible to manage the accounts receivable books, ensure follow-up on aged debt items to reduce outstanding invoices and resolving the disputed queries.
Embodies our company values and behaviours. Demonstrates curiosity, a willingness to learn and continually improve in pursuit of delivery excellent customer service.
Operational management
Duties include processing and generating reminder letters and monthly statement.
Daily review of assigned portfolio and follow-up on invoices falling outside payment terms.
Investigate and share findings of the disputed invoices and sending to the relevant department.
keeping the aged debt at minimum for the given portfolio.
Maintaining the issue log for the disputed cases.
Chasing the customer for missing remittances and sharing with cash application team for the payment allocation.
Candidate requirements
Behavioural competencies
Embody our values to Build partnerships, Think Beyond and Do the right thing.
Focus on the customer and deliver high quality results reliably, efficiently and effectively.
Be curious, identify opportunities to improve (both self and within your area of expertise).
Be a team player and ensure positive interactions with colleagues and customers.
Self-initiate and be performance driven.
Seek and take accountability
Technical competencies
Self- motivated professional who is well organised, has attention to detail and an ability to prioritise complex workloads.
Technical expertise on accounts receivables, billing process and cash allocation.
Proficiency in excel (lookups, pivot table, conditional formatting etc.
Awareness on Enterprise Resource Planning (ERPs).
Self-initiate and be performance driven.
Seek and take accountability
Specific job experience
Finance Graduate with relevant expertise in credit control with minimum 1 to 3 years.
Proven experience of proactively managing credit control cycle and building strong relationships with other departments.
Situational requirements
Able to work across multiple time zones; shift work will be required.
Fluency in written and verbal English; Spanish desirable.
Experience with Navision and/or Great Plains desirable.
Underpinning our purpose is our core value that we must always strive to do the right thing. This enhances and protects our reputation and builds trust with all our many stakeholders. As part of our brand relaunch in FY22 we updated our values as:
Build Partnership
Partnerships power what we can achieve. We take the time to listen and understand people’s needs and aspirations so that we can meet them. Collaboration and inclusivity are at the heart of our approach, creating solutions together, learning from each other and sharing our knowledge and experience. That’s what supports strong relationships and enables shared success.
Think beyond
Our knowledge and ambition is what drives us forward. We challenge ourselves and our customers because we bring open, inquisitive minds that consider every angle and aren’t held back by “that’s the way we’ve always done it”. We see the big picture today while we build a long-term perspective of tomorrow that anticipates change and enables us to be confident and agile with our advice. That’s what makes us experts.
Do the right thing
We always act in the best interests of our candidates, our clients, our communities and each other. There is always more than one solution and we want to find the right one every time, because every person and situation is different.
We stand by our commitments, we keep our promises, and we treat everyone with the respect they deserve. That’s what earns trust.
We know our people want to do interesting and meaningful work, increasingly in an that is purpose-led. This is demonstrated in the work we have done to build our social Purpose through our commitment to DEI Net Zero and our global volunteering and fundraising programme, ‘Helping for your tomorrow’.
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