Project/Product Manager

Project/Product Manager

Product manager should focus on Customer centric delivery operations and having experience in Business Delivery at different Product Development Lifecycles – Product Design/ requirement Analysis, Agile Product Delivery management, Quality Assurance, Product performance, User Onboarding and post go-live support.

Program manager role will also be responsible for managing application for OneTouch/Online environment of Hays Digital Systems.

Responsibilities:

• Enthusiastic about solving complex problems
• A Data based decision maker and Customer Experience focused delivery management.
• Coordination with Technical Product Leads and Business Owners.
• Trained Users and technical team on Product Features.
• Develop and define product roadmaps and feature concepts
• Create PRDs, agile stories, wireframes and establish key performance metrics for new feature and initiatives
• UX Design: Created user journeys and user experience applications and business flows
• Track all deployments to ensure the product is working as expected
• Engage with customers and POCs to further product feedback, answer questions and engage internal technical teams as needed to ensure customer success.
• Lead/Inspire technical product & Service delivery teams

Qualifications & Experience:

Must Have

• 8+ years acting as a Product/ Project Management direct experience working with Agile development team and business coordination
• Experience working as a Customer Engagement, Agile, Quality Assurance or Service Delivery Management in IT Applications stream.
• Excellent communications skills (written, verbal and presentation) to support customers and sales
• Bachelor of Science in CS, Computer Engineering or related fields.
• Strong analytical thinking and ability to make decisions based on both quantitative data and qualitative insight
• Proven track record of managing all aspects of a successful product throughout its lifecycle

Competencies

• Drive – Demonstrates high levels of energy and persistence to achieve results
• Delivery – Focuses on delivering results reliably, efficiently and effectively
• Entrepreneurship – Spots and develops new business opportunities
• Ownership – Seeks and takes accountability
• Leadership – Inspires and energises others to achieve results
• Communication and Impact on others – Builds engagement through active communication
• Developing Others – Nurtures talent through investing time and energy in others
• Commercial thinking and judgement – Understands key business drivers and the importance of using commercial acumen when making decisions
• Collaboration - Encourages co-operation, networking and shared learning across our stakeholders
• Building our reputation – Champions Hays’ reputation for “recruiting expertise” at all appropriate opportunities
• Improvement – Focuses on the quality of outputs whilst pursuing improvement for the benefit of our clients, candidates and Hays
• Future Oriented – Articulates a position on the future and identifies ways to bring this to reality for the benefit of the client, candidate and Hays

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